"Psychological safety is at the very heart of this discussion... a belief that it is safe for interpersonal risk...in my research I have found this not to be the norm, but it is a very powerful thing when it's there."
— Professor Amy Edmondson, Novartis Professor of Leadership and Management at Harvard Business School.
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In this episode, Novartis Professor of Leadership and Management at Harvard Business School, Amy Edmondson demystifies the exciting field of Organisational Behavior.
She begins by discussing her transition from Engineering into the field of Organizational Behavior, how clinicians compare to other professional fields, how identity and blind spots impact health professions and the principles of high-reliability organizations.
Professor Edmondson explores the concept of the ‘recovery window’, how psychological safety is a core part of successful teams, and how workarounds feel good but may inhibit efforts to solve systemic problems.
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About the guest: Amy C. Edmondson is the Novartis Professor of Leadership and Management at Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to society's betterment. Amy is the author of Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy (2021), The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, innovation and Growth (2018), and Right Kind of Wrong: the science of failing well (2023).
Resources mentioned in the podcast:
Website: Amy C. Edmondson
Newest Book: Right Kind of Wrong, The Science of Failing Well
TEDx Talk: Building a Psychologically Safe Workplace
Edmondson AC, Roberto MA, Bohmer RM, Ferlins EM, Feldman LR, Starbuck WH & Farjoun M. 2005. “The recovery window: Organizational learning following ambiguous threats.” Organization at the limit: Lessons from the Columbia disaster, 220-245.
Contact information: If you have any feedback, questions or if you'd like to get in touch, reach out at jono@clinicalchangemakers.com
Music Attribution: Music by AudioCoffee from Pixabay
Ep2: Demystifying Organizational Behavior in Healthcare | Professor Amy Edmondson