Clinical Changemakers
Clinical Changemakers
Ep7: Trust, Strategy and Resilience - Moving Healthcare Forward | Dr Thomas H. Lee

Ep7: Trust, Strategy and Resilience - Moving Healthcare Forward | Dr Thomas H. Lee


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"There's good news, we're actually seeing signs of a virtuous cycle, we're seeing [workforce] pride in organizations and that leads to people working together better, making the care better, which means the patients are more grateful, which makes people feel even more pride".

— Dr. Thomas H. Lee, Professor of Medicine at Harvard Medical School and Chief Medical Officer at Press Ganey.

Listen on Apple, Spotify, or wherever you get your podcasts.

In this episode, Dr. Thomas H. Lee discusses his professional growth, career development, and the core competencies of healthcare leaders. He distinguishes between leadership and management while highlighting their vital roles within complex health organizations.

Dr Lee explores clinicians’ important contributions to value creation, and the need to hone in on the "value chain". He further develops the idea that people should have choices when it comes to healthcare and we (healthcare providers) should be working hard to be chosen. Dr. Lee underscored the importance of trust-building with patients and staff alike.

Follow Dr Thomas H. Lee: Twitter/X, LinkedIn.

About the guest: Dr. Thomas Lee is the Chief Medical Officer for Press Ganey and an internist/cardiologist who practices at Brigham and Women’s Hospital in Boston, Massachusetts.  He is on the faculty at Harvard Medical School and Harvard School of Public Health and is Editor-in-Chief of NEJM Catalyst and a member of the Editorial Board of The New England Journal of Medicine. He is a member of the Board of Directors of Geisinger Health System and chairs the Board of Geisinger Health Plan. Before joining Press Ganey in 2013, he was Network President for Partners Healthcare System.

Additional resources mentioned in the podcast:

Music attribution: AudioCoffee from Pixabay.

Contact information: If you’d like to get in touch, reach out at

Clinical Changemakers
Clinical Changemakers
Clinicians have trained in the art and science of medicine, and yet feel powerless to make a meaningful impact on the healthcare system.
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